Southwest Careers – Support Specialist

Southwest Airlines

Southwest Careers – Support Specialist

Job Description:

Southwest will provide a stable work environment with equal opportunity for learning and personal growth.  Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

The Aircraft Records Ops Support Specialist is responsible to provide real-time support for issue management for real-time impacts to the operation, inventory control and data corrections.

Job Responsibilities:

  • Provide real-time support for error correction in CDCS for aircraft that are in a locked status
  • Real-time resolution of alerts to include: incorrect part removal, incorrect serial number removal, removed part not matching inventory, manufacturer serial number not matching inventory, inventory not in system, part/serial installed on different aircraft, unserviceable inventory
  • Being able to use analytical thought process to resolve the above issues quickly to ensure aircraft can depart with no delay
  • Single level data corrections
  • Coordinate and disperse unresolved requests to appropriate Records Team with more expertise
  • Problem solves single level parts/inventory problems
  • Demonstrate the ability to utilize a workflow tool to resolve or escalate issues
  • Provide Aircraft Records support to AEMP locations
  • Be familiar with all MPM procedures and Records training procedures to perform role successfully and timely
  • Train peer Analysts/Specialists on work functions and software
  • Assist Projects & Performance (P&P) Team to test new Technology updates
  • Assist with special projects or research as designated by Analyst, Team Lead, Supervisor, or Manager
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee’s Leaders

Job Requirements:

  • Must have the ability to think analytically and be able to solve problems timely
  • Must possess strong task organization skills
  • Self-motivator with ability to perform requiring minimal supervision
  • Maintain high quality output even in complex situations with tight deadlines
  • Must be highly organized, detail oriented, exhibit strategic thinking skills, and effective communicator
  • Must excel in the use of analytical and thorough research skills to troubleshoot problems
  • Must work effectively under demanding time constraints, completing assignments and projects with accuracy
  • Must be proficient in utilizing workflow tools such as Quickbase, Salesforce, Documentum, AirVault or similar workflow tools
  • Ability to effectively and appropriately interact/communicate with peers, senior peers, and operational Teams such as Maintenance Control, Production, Quality Control, Planning, Engineering and other Records Teams
  • Able to travel to other Southwest cities to develop training and strategize with Teammates
  • Maintain Customer focus with regards to operational on-time departures
  • Working knowledge and understanding of aircraft systems, aircraft maintenance, and technical documentation is desired
  • Able to display flexibility to shift changes periodically

Job Details:

Company: Southwest Airlines

Vacancy Type:  Full Time

Job Location: Houston, TX, US

Application Deadline: N/A

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