Slack Job Openings – Account Executive


Job Description:

  • We are searching for an exceptional enterprise sales person to focus on our largest customers and opportunities. The successful candidate will understand their customers’ business objectives and act as their trusted advisor for using Slack most effectively. They will gather customer feedback and requests while working with internal teams to help align our product roadmap. This individual needs to communicate effectively across multiple departments and customers, have the ability to shift gears at a moment’s notice and enjoys the challenges of providing excellent customer service in a fast-paced environment.

Job Responsibilities:

  • Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and renewal
  • You will conduct periodic customer health-checks with an emphasis on customer happiness
  • Establish lasting relationships with senior executives and decision-makers
  • You will initiate, negotiate and close new and renewal contracts with customers
  • You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries
  • You will prepare and educate customers on new features and releases
  • You will monitor and identify adoption and utilization trends
  • You will own the full sales cycle from lead to close
  • You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer
  • Success Managers, Leadership, etc.) to build strategic adoption plans for customers
  • Provide recommendations based on customer’s business needs and usage patterns
  • You navigate key decision makers to build Slack awareness within organizations
  • You will foster new relationships for Slack through outbound efforts
  • Help educate customers on the value of Slack throughout the adoption cycle

Job Requirements:

  • Consistent track record of navigating within large and mid-market organizations
  • Ability to handle multiple opportunities simultaneously at various stages of the buying process
  • Relevant sales experience, preferably in a SaaS organization
  • Takes an active interest in increasing customer satisfaction and deepening customer relationships
  • Shown negotiation and closing skills
  • Ability to be flexible and adaptive
  • Ability to develop senior level relationships quickly and effectively
  • Excellent communication skills both with customers and within an organization

Qualification & Experience:

  • Experience with enterprise SaaS vendors preferred
  • Experience managing a pipeline and closing large contracts with large Financial Services institutions
  • Bachelor’s degree required
  • Experience presenting to senior managers and the C-suite
  • 6+ years of Enterprise Account Executive experience

Job Details:

Company: Slack

Vacancy Type: Full-time

Job Functions: Sales

Job Location: New York, NY, US

Application Deadline: N/A

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