Key duties and responsibilities:

• Work directly with clients in the Showroom; excellent interpersonal skills that are critical to establishing and nurturing long-term positive relationships with all clients.

• Ensure policies and procedures are perfectly followed and applied in order to maximize results and guarantee excellent showroom standards.

• Drive traffic to the Showroom; meet monthly quotas to close lead loops.

• Work directly with retail accounts to follow-up on lead referrals.

• Maintain and continually develop in-depth product knowledge.

• Troubleshoot, revise, and manage logistical procedures for the showroom including CRM tracking and management of Showroom Team.

• After staff increase – conduct weekly sales and review meetings with Showroom Team to discuss best practices, techniques, and presentations Events and Marketing Support

• Support the development of the promotional plan for the Showroom and ongoing operation of the facility.

• Provide prompt support for Social Media schedules, Showroom inventory and repairs, and other logistical support when needed.

• Create and track the budget for showroom events and activities.

Qualifications:

• Bachelor’s Degree in Business Administration or any relevant course

• Minimum 2 years of industry experience – showroom or customer experience management, and in retail sales preferably in hand tools, power tools, construction/building materials, or related products.

• Outgoing and aggressive sales-oriented personality.

• Ability to lead, develop and motivate teams.

• Available to host/manage events hosted in Showroom.

• Must have the ability to build trust-based relationships with customers & trade partners.

• Organizational and time-management skills are essential.

• Working knowledge of Microsoft Office required.

• Fluency in English, knowledge of Russian will be an asset.

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