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This role is responsible for the coordination and management of Sharaf DG field and AMC team. It will also involve communication with customers, partners and internal management to keep everyone informed.
- Scheduling and coordination with technical field team for daily schedule.
- Helpdesk Management for customers tickets and assignment.
- Single Point of Contact for all customers queries.
- Must ensure that SLA is met as per the customers expectation.
- Provides skilled technical support / delivery capability, with minimal supervision, for the current and future delivery, support, and maintenance of production servers in the technical operations environment.
- Complies with operational standards, procedures, and best practices.
- Ensures that all initiatives follow information security and business continuity/disaster recovery standards.
- Ensure systems and processes meet PCI/ISO standards.
- Ensure the effective scheduling as per the customer and engineers’ availability.
Qualification & Experience:
- Experience (Yrs& Field): 6+ years
- Educational Qualification: Bachelors is Computer Science
- Professional Certifications: ITIL, MCSE, Prince2
Company: Sharaf DG
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
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