Service Manager – Automotive


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.


Job Purpose

The role is to monitor and achieve budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources. To ensure customer satisfaction targets are achieved by implementing best business practices. To implement & follow dealer set standards.

Job Description

Business Objectives

To maximise the revenue potential from Service operations to meet the Net Sales, Gross margin & net profit objectives.

Customer Satisfaction

To provide positive customer experience and achieve customer satisfaction targets through efficient service process.

Employee Engagement

To monitor and coordinate the planned individual staff career development plans are achieved through training and ensure high motivation levels.

Dealership Standards

To implement the Principals Dealer standards on Systems and processes for achieving compliance and adopting best business practice.

Resource utilization

To plan and deliver optimal utilization of the manpower resources to meet or exceed Service performance KPI benchmarks on productivity, efficiency, turnaround time, revenue per order through process and people development.

Accounts Receivables

To effectively monitor and follow up credit outstanding as well maintain cordial relationship with Creditors to achieve nil overdue more than 60 days and review credit limits in line with business.

Product concerns

To adhere to product concern handling and escalation process to achieve timely resolution and customer satisfaction and ensure staff are technically updated of the developments.


Service Manager will lead the team of Direct Productive and Non Direct Productive associates & he will be reporting to Service Operations Manager, : Some of the main challenges are:

  • Plays a crucial role in identifying new business opportunities within the region to ensure that budgeted service revenue targets are achieved every month.
  • Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores
  • Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
  • Maintenance and upkeep of the workshop equipment’s to maximise utilisation and minimise downtime. Initiate procurement of additional equipment’s in line with business growth.


Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering.

Minimum Experience: 8 to 10 Years overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. at managerial role.

Job-Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership

Behavioral Competencies: People oriented, strategic and analytical, honest and responsible, cultural sensitive and sound work ethics.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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