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Service Desk Supervisor – ITIL

Michael Page

Job description / Role

The selected candidate will manage the day-to-day operations of the front line service desk. Identifies, researches, and resolves technical problems of all inbound contact.

Client Details

Top Tier Semi Government Entity who are working towards the Saudia 2030 Vision.

Description

* Primary point of contact for monitoring and driving the end to end resolution of Service Requests, Incidents and Escalations.
* Lead staff to document existing and new procedures that standardise and streamline support delivery
* Create and implement an IT Support knowledge base
* Oversee and help to execute IT purchasing, asset management
* Create new standards for IT purchases and other equipment resulting in cost reductions and workflow efficiencies

Job Offer

Competitive Package and excellent bonus structure

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