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Service Crew

Apparel Group

P

OSITION OBJECTIVE
  • he position is responsible for generating sales and deliver customer service at its best.
  • upport the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
    K

ey Responsibilities
H
ospitality and Guest Service

  • rovides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
  • ollows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
  • elivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
  • nhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • ses proper procedures to ensure the accuracy of every order for every guest.
  • nsures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
  • aintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
  • romptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
  • istens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations
  • ollows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
  • repares all products as required, following the order monitor to ensure the accuracy of every order.
  • ommunicates showcase and product needs to ensure proper product availability for guests.
  • egularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures
  • articipates in and attends all store meetings and other related functions.
  • ollows all restaurant policies, procedures and standards.
  • aintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
  • ollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering
  • eceives payment by cash, credit cards, vouchers or automatic debits.
  • ssue receipts, refunds, or change to the customers correctly.
  • ount money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
  • aintain clean and orderly checkout areas. Health & Safety
  • orks in compliance with occupational health and safety legislation.
  • nows, understands and follows safe work practices and procedures.
  • ses or wears personal protective equipment or clothing as required.
  • eports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.

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