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Service Coordinator

Requirements:

  • Excellent command on English language.
  • Candidate must be able to communicate and coordinate well between EXPO2020 and Siemens.
  • Candidate must have confidence and good speaker.
  • Knowledge of CCTV troubleshooting workflow.
  • Knowledge of ACS troubleshooting workflow.
  • Microsoft Office is mandatory.
  • UAE driving license, mandatory.
  • Good body language & communication skills.

Roles & responsibilities:

  • Daily handover before leaving previous shift and collect handover while joining next shift.
  • Need to coordinate with helpdesk, SMS team & Service Engineer to close complaints.
  • Need to attend to the complaints at specified and time and assign activity to concerned Engineers. Need to ensure the tickets are closed to avoid ticket miss.
  • Daily reports to Expo and Siemens management.
  • Keep track roasters.
  • Coordinate with Service Engineers for reports and status of the issues.
  • Update the asset register if changes in unit due to faulty device or for testing.
  • Raise tickets for Engineer reported issues, if not raised ticket.
  • Prepare PPM reports in Manage Engine.
  • Coordinate with Security team for issues raised by Facility Management team with regards to security systems.
  • Coordinate with CCTV service provider for follow ups on the replacement of board.
  • Flexible to work in day & night shift.
  • Shifts will be 12hrs shift + 1 hour break and work 7 days a week.
  • Need to ensure for coordination with Engineer to backup incase taking a break, as delay in response time will lead to KPI violation.
  • Should follow dress code at site.
  • Applying visitor passes for service providers, when necessary.
  • Keep maintain registers for pass, attendance, verify the attendance, and submit for sign off.
  • Keep track of vehicle logs used for materials for AMC purpose.
  • Coordinate with FM, PTW, Security when needed to support field team.
  • Follow up with IT team if no support received to Engineer.

Job Type: Full-time

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