Requirements:
- Excellent command on English language.
- Candidate must be able to communicate and coordinate well between EXPO2020 and Siemens.
- Candidate must have confidence and good speaker.
- Knowledge of CCTV troubleshooting workflow.
- Knowledge of ACS troubleshooting workflow.
- Microsoft Office is mandatory.
- UAE driving license, mandatory.
- Good body language & communication skills.
Roles & responsibilities:
- Daily handover before leaving previous shift and collect handover while joining next shift.
- Need to coordinate with helpdesk, SMS team & Service Engineer to close complaints.
- Need to attend to the complaints at specified and time and assign activity to concerned Engineers. Need to ensure the tickets are closed to avoid ticket miss.
- Daily reports to Expo and Siemens management.
- Keep track roasters.
- Coordinate with Service Engineers for reports and status of the issues.
- Update the asset register if changes in unit due to faulty device or for testing.
- Raise tickets for Engineer reported issues, if not raised ticket.
- Prepare PPM reports in Manage Engine.
- Coordinate with Security team for issues raised by Facility Management team with regards to security systems.
- Coordinate with CCTV service provider for follow ups on the replacement of board.
- Flexible to work in day & night shift.
- Shifts will be 12hrs shift + 1 hour break and work 7 days a week.
- Need to ensure for coordination with Engineer to backup incase taking a break, as delay in response time will lead to KPI violation.
- Should follow dress code at site.
- Applying visitor passes for service providers, when necessary.
- Keep maintain registers for pass, attendance, verify the attendance, and submit for sign off.
- Keep track of vehicle logs used for materials for AMC purpose.
- Coordinate with FM, PTW, Security when needed to support field team.
- Follow up with IT team if no support received to Engineer.
Job Type: Full-time