RTC-1 Employment Services
Job description / Role
Position Title: Service Center Manager
Employment Type: Full time
Salary: up to 18,000 AED full package depending on experience and qualifications
Job Location: Dubai, UAE
• Heading a department by managing daily tasks and staff.
• Includes their training, mentoring, hiring, monthly performance reviews, etc.
• To look after not only after sales service but also to help the organization boost productivity using limited resources along with innovative ideas that drives businesses effectively to meet the customers demand on timely basis, handling the delivery part
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency