Senior Store Manager – Versace

Chalhoub Group

Job description / Role

Job Summary:

The job holder of this position is responsible for maximizing the commercial performance of the retail store and deliver exceptional Guest Experience. The job holder is also responsible for establishing a bridge between back-office and the store under their supervision. The Senior Store Manager is mandated to conduct continuous audits and implement corrective solutions and actions.

Job Responsibilities:

• Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

• Provide subject matter expertise in the field
• Supervise the day-to-day operations of team members to ensure that work processes are implemented as designed and in compliance with established standards and procedures

Guest Experience Focus:
• Train and coach shop floor employees in customer service excellence and verify training are provided
• Ensure that customer service is executed in store as per Group’s guidelines

Customer Loyalty:
• Put in place a plan of contacts of customers for the store, review them with Area Manager during visits and ensure execution

Gross Margin Achievement:
• Ensure monthly execution of top line and gross margin targets & individual contribution
• Provide insights to Area Manager to prepare his monthly detailed feedback on store top line achievements

Budget Management:
• Help Area Manager preparing her/his reports to RSM on top line assumptions
• Provide relevant qualitative feedbacks to Area Manager to prepare her/his report on store top line budget to RSM (e.g. performance of brand, category, SKU and detailed information on historical sales and store customers)

Product Coaching:
• Ensure in-store product training for sales executives
• Coach sales executives on products and ensure alignment with instructions from Area Managers and Back-office

Store Operations:
• Ensure adequate staffing of stores at all time
• Perform roster and ensure that stores have adequate number of staff at all time
• Escalate immediately issues of staffing to Area Manager, especially through daily SORT

Sales Operations:
• Prepare monthly action plan
• Ensure Sales team is motivated
• Ensure sales targets are achieved; set milestones if necessary

Back-store Operations:
• Monitor proper execution of non-sales related transactions in POS / SIMS systems
• Monitor that POS opening/closing is always properly performed

Team Management:
• Inspire the team and provide continuous guidance and mentorship in order to create a performance-driven culture
• Drive the process of effective manpower planning, recruitment, training and development and ensure high level of employee engagement and motivation in the workplace

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