Senior Service Owner- Messaging and Collaboration

First Abu Dhabi Bank

Job Description

Area of Expertise:Azure Cloud, AIP, Intune, o365, Exchange Online

  • Responsible for managing the services for BAU and Projects
  • Responsible for the design, build, implementation, of O365 E5 Security stack products such as Exchange, Enterprise vault, MCAS, Intune (MAM, MDM), Azure information protection, etc
  • Responsible to design and give solution to business application as per company requirement to secure the data and utilize managed services by company.
  • Work on end to end planning & configuration of Intune for Device management which includes Intune MDM, MAM etc.
  • End to End configuration experience of Intune policies and inter connected components like Azure AD, Exchange online, DLP etc
  • Work with Internal stakeholders to architect and business solution for respective owned technologies.
  • Manage the team members and align them on projects & BAU Tasks to full fill the delivery requirement.
  • Manage the Azure information protection policy, AIP Scanner for multiple sites and inter- connected other SAAS services like one drive and SharePoint, Teams etc.
  • Managing End to end Microsoft Teams environment for Policy, Voice, External Access and Integration with MS Intune, MCAS, Azure CA, SharePoint etc for controls & good user experience in financial organization.
  • Managing multiple services as owner and End to end management.
  • Responsible to manage Incidents, Problem management, BAU tasks & Managing infra and business project with the alignment of team members.
  • Overall 15-20 years of experience in messaging & collaboration environment
  • 5-8 years of handling technical projects and experience of min 2-3 years in M365 planning & Implementation.


  • Microsoft 365 Security (Information protection, threat protection and security management)
  • Basic Azure Security
  • Knowledge of Azure Active Directory, Federation services,
  • Knowledge on Cloud IaaS, PaaS & SaaS
  • Knowledge of O365 architecture for In consideration of Hybrid environment
  • Knowledge on Microsoft 365 security products and features
  • Knowledge of Exchange online and Migration Experience
  • Knowledge and concepts of Azure AD identity-based security.
  • Knowledge of Security product for Azure Information protection, DLP, Microsoft Cloud App security.
  • Experience of managing Microsoft Teams
  • Good experience in configuration & planning of Microsoft Intune (MAM, MDM)
  • Minimum 2-3 years working experience of planning, Design and Implement O365 components ( Exchange online, One drive for business, SharePoint, Teams etc.
  • Must have any of the Microsoft certifications.
  • Knowledge of Active Directory, windows environment.
  • Experience of Financial organization is preference to plan security controls on application.
  • Good communication skills
  • Good knowledge and experience of managing services, Incidents, Problem management,
  • Experience of managing the team of multiple technologies.
  • Min 2-3 years total experience in designing/Implementing of cloud product specially Intune, Azure information protection and Microsoft Cloud App security.

What technical skills are required to be successful in this role

  • Experience with Intune
  • Experience with AIP
  • Experience with Azure AD ,ADFS
  • Background in Windows Desktop/server Deployment and Management
  • Experience on office 365 security products.
  • Understanding of deployment of solutions with Intune for application packaging, and distribution
  • Device compliance monitoring and reporting
  • Scripting knowledge in PowerShell
  • Certifications – Microsoft 365 or Azure

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