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Senior Officer- Staff & Consumer Banking Account Services (UAE Nationals Only)

First Abu Dhabi Bank

Job Description

JOB PURPOSE:
Assist in management of the Account Services Centre workflow Onshore activities related to Account opening and Account Maintenance on a day-to-day basis for, increasing operational quality/efficiency by providing improvement suggestion and Back office support to all UAE branches and department related Accounts Opening & Account Maintenance for Retail, ELITE & GPB (ISL & Conventional ) segment.
Job Context
SERVICE

  • Handle all Onshore activities and account opening of NHL, Dubai first, Digital, & Staff account
  • Handle all Account maintenance activities of Staff account and NHL .
  • Assist in management, all the exceptions for all type of Account opening for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches
  • Assist in management, for all type of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches
  • Assist offshore team for Bank initiated Account Closure due to Central Bank regulations, by issuing Manager’s cheque, cancellation of STO/DD via TBO and Central Bank reporting
  • End to end process of handling due for Dormancy and Inactive Accounts
  • Responsible in management, for all related UATs
  • support to the offshore and branch network to help resolve queries, clarifications and follow ups on various account service related requests
  • Handle all Macro uploads
  • Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s)
  • Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
  • Accept additional tasks as and when assigned by Line Manager to avoid service interruption.
  • Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approve.
  • Control and administer the functions of all the team to ensure that all requests received are attended promptly and efficiently in line with the policies & procedures
  • Maintain highly efficient turnaround time.

RISK

  • Manage the work flow efficiently with the resources available without compromising on the risk and services.
  • Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
  • Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the bank.
  • Identify risk based on analysis and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team designing the mitigating factors

PEOPLE

  • Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
  • Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
  • Adhere to your individual duties and responsibilities and support the team to deliver service excellence
  • Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development
  • Induct all new recruits on the complete services offered by Accounts Services, how their role contributes to the overall delivery of the Group Operations vision and mission.

BUSINESS EFFICIENCY

  • To manage the work flows efficiently with the resources available without compromising on the risk and services.
  • Provide improvement suggestions to enhance the quality and efficiency in our work resulting in best customer service.
  • Maintain highly efficient turnaround time.

Qualifications

QUALIFICATIONS & EXPERIENCE:

  • Bachelor’s Degree preferable in Commerce, Banking, Finance or Economic.
  • 5 Year’s relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the function.

To apply for this job please visit www.monstergulf.com.

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