Senior Officer- FAB Cards Processing (UAE National ONLY)

First Gulf Bank PJSC

Job Description

Senior Officer- FAB Cards Processing (UAE National ONLY)

One FAB Tower, Abu Dhabi, United Arab Emirates


Division: GCOO

Sub Division: Group Operations

Company Description

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

Job Description


The role holder is responsible for processing activities related to cards (FAB & DF) as per the approved SOPs, within the agreed TAT and as per the agreed SLAs.

5. Job Context

Operational Delivery:

Posting all financial and non- financial transactions.

Inputting Role on Card Management & Banking systems

Document Management & Filing / scanning

Following approved SOP & DOA when processing customers’ request

Ensure all requests processed are accurate, error free and as per customer instructions / voucher details and no breach of the SLAs.

Ensure all customer instructions / voucher received are processed within the pre-defined TAT

Any other task assigned / adhoc activities to be performed as per line managers instruction

Policies, Systems, Processes & Procedures

Supporting new initiatives and implementations

Participating in card related system testing for enhancements and new systems

Ensure customers data / documents are protected from the public and secured against fraud by following proper access rights

Provide support to line manager as & when required

Timely escalation of exceptions / deviations to authorizer

Ensure necessary checks/ controls are documented / implemented in all processes adhering to Compliance in order to eliminate/mitigate risk and achieve positive Audit ratings

Ensuring obtain approvals as per bank Delegation of Authority prior to processing requests / entries

Proactively raise and discuss Operational Issues and new ideas to improve processes with line manager

Suggest a process improvement to increase productivity and cost effectiveness

Enhance knowledge by enrolling into training and development course.

Maintain KPI and Productivity reports

Banks Values (Knowledgeable, Adaptable, Collaborative, Enterprising and Responsible) are understood properly and practiced & ensure the team is inculcated with FAB Core value and put to practice within the department.

Internal Collaboration

Coordinates with other units / departments to ensure customers’ requests / vouchers are processed within a timely manner


As delegated by AVP / line manager – Card Operatioins


Minimum Qualification

Bachelor’s degree or related discipline.

Minimum Experience

2 years of experience in a bank with exposure to Cards Operations and Customer Services, with at least 1 year in a similar position

Job Location

Senior Officer- FAB Cards Processing (UAE National ONLY)

One FAB Tower, Abu Dhabi, United Arab Emirates


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