Senior IT Service Desk and Support Engineer

Big Fish Recruitment

Job description / Role

To provide onsite support to end users primarily Leadership Executives. Primary responsibility is to provide technical assistance to end users, together with hands-on laptop support/technical assistance required to maintain hardware and software. All tasks to be performed within the guidelines provided, so business transactions can progress with minimal disruption. The IT Support Resource monitors, maintains, installs and configure company End User IT Assets (HW and SW), providing technical support, solves technical problems and ensuring assets run smoothly. IT Service Desk and Support specialist:
– Shall provide Executive support
– Shall be the primary owner of tickets for defined employees
– Shall continually drive the improvement of first-time resolution of ticket requests.
– Proactive actions to reduce incidents & utmost critical aspect is to deliver quality of services.

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