SAP CS + CRM Functional Consultant

Ateca Consulting

Job Description

Urgent requirement for a SAP CS + CRM Functional Consultant  or a major IT vendor to be based in Dubai, UAE. We are looking for a candidate to start as soon as possible, this is a 12 month contract with extensions possible.

We have a budget of $4500 per month plus Visa and Medical Insurance.

If you are interested in this position and have skills relevant to the job description, please apply with a copy of your CV or send it directly to [email protected] for immediate consideration.

Experience : 7 to 10 Years in SAP ISU CS& CRMSAP ISU CS/CRM (Customer Service) Functionalities Well versed in ISU -Customer Service Base customizing and configuration    Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)Hands on configuration Knowledge in following areas:Interaction Center Move-in, Move-out,Service notification, Service work order, Disconnection/Reconnection, etc… Expertise Queues(TRFC/QRFC) handling and trouble shooting Experienced in SAP IS-U Business Master Data /Technical Master data configuration  Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRSWell versed in Functional workflow designed Knowledge in web service integration with SAP &  in Mobile Application like Fiori etc…S/4 HANA Customer Management implementation will be an added advantage.Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service processHand on knowledge in CRM middleware configuration and trouble shooting Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI Experienced in CRM Collection management WEBUI integrationIC web Client and SAP CRM Integration Well versed in base customizing and WEBUI configuration Module Expertise in CRM Sales and Service Strong change management, business process mapping and re-engineering experience requiredCandidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills. One full life cycle implementation of SAP ISU CS/CRM is an additional plus.Independently be able to work on project requirements in his/her specific work streams with quality deliverables.

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