Sap Careers Germany – Service Design Lead


Job Description:

As a Service Design Lead, you will work on a specific project critical to SAP HANA Cloud Services needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve.

Job Responsibilities:

  • Lead prototype development of concepts and their validation.
  • Collaborate with internal and external stakeholders.
  • Be responible for the strategic planning of initiatives (context analysis, goals & results, definition of metrics/KPIs, stakeholder mapping, problem statement, reframing) .
  • Generate ideas and concepts (Ideation) for complex systems such as platforms and data-driven solutions.
  • Coach team members in design and innovation topics.
  • Perform qualitative & quantitative user research.
  • Work with multidisciplinary teams across the business to identify core customer missions, create user journeys and experiences that let our customers use our products seamlessly.
  • Advocate design and champion design driven culture.
  • Manage expectations and moderate decision-making processes with the aim of creating win-win situations and generating buy-ins.
  • Develop user journey maps and future state blueprint design maps, prototypes and user flows.
  • Manage complete design and innovation projects (Explore, Discover, Design, Deliver, Scale).
  • Plan and facilitate various co-creation formats (Design Thinking Workshops, Design Sprint, Concept Sprint, Bootcamps, Jams).

Job Requirements:

  • Demonstrated ability to learn complex technology.
  • Excellent written and verbal communication skills in German and English.
  • Must be a solid team player and an influencing topic leader in international teams with good writing and presentation skills.
  • Experiened workshop facilitator for various co-creation formats (e.g. Design Thinking Workshops, Design Sprint)
  • Strong understanding of fundamental service design principles, user-centered design methods, and design processes.
  • The ability to synthesise research into concrete recommendations.
  • Exceptional portfolio showcasing a wide range of service design work which must be attached when applying for this job.
  • Excellent design qualifications plus at least 10 years of consulting experience in Innovation, Design Strategy, Service Design or other relevant industry.

Job Details:

Company:  SAP

Vacancy Type:  Full Time

Job Location: Stuttgart, DE

Application Deadline: N/A

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