Sales Executive – Parts (Counter & Outdoor)

Job description / Role

Kanoo Machinery is looking for 2 candidates for our spare parts division in Ras Al Khor. We are looking for candidates that have a positive attitude and are customer oriented in order to identify and satisfy customer needs and requirements.

• Assists all counter customers in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information in a courteous and cheerful manner.
• Reviews quotes to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Notifies parts manager of out-of-stock parts or materials that need immediate attention.
• Notifies the customers when special ordered and all parts have been received. Follows up on back-ordered parts.
• Assists Parts sales representatives with their orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all customers receive their copy of the invoice/DN. Ensures that all charge sales are signed by the customer.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified as per company policy.
• Keeps abreast of technical spare parts bulletins.
• Keeps orderly records of all Purchase orders, invoices, and other relevant documents.
• Sets up orders for daily shipment, delivery, or pick-up. Keeps front and rear counter areas clean and uncluttered.
• Participates in approved training programs.
• Keeps current on new products and product updates also create and update customer data base
• Participates with the parts manager in maintaining a lost sales tracking program.
• To create and update customer data base.
• Carry out any temporary assignments as manager requires.