Sales and Customer Happiness Manager

Company Name Confidential

Job Description

Position Title: Sales and Customer Happiness Manager
Employment Type: Full Time
Salary: up to 7K AED depending on experience and qualifications plus commission
Job Location: Dubai, UAE
About the Client:
The hiring company is one of the leading music and dance institute in the UAE
Job Role:
Managing multiple branches and leading the Front Desk team
Ensuring that the Front Desk team is well-versed with current school policies, promotions to promote and upsell all products to meet the sales target and KPI
Ensuring quality product knowledge is provided to the Customer
Overseeing the customer happiness portfolio along with sales, recruitment, performance management, facility management and general administration
Complying with all processes and procedures in compliance with all applicable rules and regulations
Conducting un-planned branch visits to complete the branch inspections
Guarantee all tasks are completed within the deadline
Actively participate in all internal or external training courses, workshops and meetings as required
40 years old and below
Bachelor’s degree in business administration or business management would be preferred
Minimum 5 years of similar work experience; 2 years in supervisory level in retail, consumer goods or FMCG industry
At least 2 years of experience in team and people management along with sales and operations
Certification in Customer service would be an advantage
Must have a valid UAE Driving License
Excellent spoken and written English communication skills
How to Apply:
Send your CV in word format to: JOBSRETAIL2020 AT GMAIL DOT COM and use Sales and Customer Happiness Manager as email subject

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