Ricoh USA Careers – Field Support Specialist


Job Description

Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for more than 1.4 million businesses and solve problems for companies large and small. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.

Join us as a Field Support Representative 2 where your mission is to perform daily office operations at various customer locations while delivering excellent customer service. Those who excel in this position are self-starters who thrive in a team-oriented environment who the ability to lead when needed.

Job Responsibilities:

  • Perform tasks related to hospitality, reception, and meeting set-up
  • Model the Ricoh Way behaviors to represent our brand positively and professionally
  • Complete print and copy projects
  • Work independently or with a team to deliver office support services which may include:
  • Assist or fill in shifts for positions within your assigned area
  • Fill in for site leader as needed
  • Send, receive, and deliver packages
  • Be responsive to the needs of your customer and focused on providing next-level solutions
  • Coordinate building support functions, light maintenance, and inventory
  • Ensure proper functioning of office equipment
  • Sort and distribute incoming/outgoing mail
  • Other duties as assigned

Job Requirements:

  • 1-2 years customer service or related experience required
  • Ability to be a team player or leader when needed preferred
  • Strong verbal and digital communication skills required
  • Positive, adaptive attitude, willingness to learn new technologies preferred
  • Copy or mailroom experience preferred
  • High school diploma or GED required
  • Adaptable, strong problem-solving abilities required
  • Basic understanding of Microsoft Outlook and Word required
  • Basic understanding of Microsoft Excel preferred

Job Details:

Company: Ricoh

Vacancy Type:  Full Time

Job Location: San Francisco, CA, US

Application Deadline: N/A

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