Retail Store Manager

Qatar Airways

About the role

Duty Manager Manages the daily operation of the designated shop effectively and efficiently to achieve sales through excellent guest service and ensuring the security of stocks and cash in accordance with company policy of Qatar Duty Free. The role includes the following responsibilities:

  • Communicate shop sales targets to sales assistant and supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.
  • Achieve shop sales targets on daily basis by the effective deployment of staffs and management of stock.
  • Coordinate with merchandising team ensuring necessary stock and consumable is ordered from stores and/ or bonded warehouse for operational efficiencies and to meet sales targets.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Managing the team service delivery, ensure excellent customer service are delivered to all guest in HIA, reinforce GUEST model with in the shop.


About You


  • Bachelor’s degree or equivalent
  • Some financial knowledge of Cash handling, banking and working with budgets
  • Professional usage of Word/Excel is essential, while working knowledge of other retail IT systems is must.

Previous Experience:


  • Experienced – minimum 4 years of job-related experience required
  • Should have a minimum of 3 years’ experience in the Retail or Service Industry.
  • Operational knowledge of Retail Environment is important, knowledge of Airports and Service Industry will be an advantage.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

To apply for this job please visit

scroll to top