Retail Sales Agent

Position: Retail Sales Agent
Job no: 513362
Employment type Full time
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Department: Non-Management (Experienced), Spa

Responsibilities:

• Ensure a warm friendly welcome to all guests at all times
• Recommend, select and help locate the right products
• Be able to describe a product’s features and benefits
• Demonstrate the use and operation of the product
• Able to answer customers queries regarding the shop and the merchandise
• Make suggestions and encourage purchase of products
• Provide information about warranties, manufacturing specifications,care and maintenance of merchandise and delivery options
• Receive and process cash, check and charge/credit payments
• Gift wrap merchandise and place special orders
• Maintain sales records
• Organize and process merchandise exchanges
• Process repair or alteration of merchandise
• Stay up to date with sales prices
• Recognize and monitor security issues
• Arrange and display merchandise
• keep merchandise area tidy
• Prepare monthly inventory
• Must attend all training courses as deemed necessary.
• Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound & Sustainable standards are implemented and monitored within the spa & wellness.
• Will be expected to assist various demonstrations and events.
• Recognize the importance of “sales” in every aspect of their role and be responsible for achieving set sales targets.
• Ability to perform opening and closing duties.
• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.

Skills & Qualifications

• Senior School qualification or equivalent is a must
• Hotel school graduates will be preferable
• Minimum 1 year of experience working in a retail is a must
• knowledge of sales principles
• relevant product knowledge and training
• Basic business administration knowledge
• Previous experience working in the Middle East Region is an advantage
• Good knowledge on computer systems is a must
• Clear communication; effective verbal and written communication skills in English (minimum intermediate level). Arabic would be desirable.
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Mature and outgoing personality with excellent interpersonal skills