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Restaurant Manager

Al Tayer Group

Job description / Role

Job Purpose:

To manage the smooth and efficient operations of the Outlet within Brand guidelines to ensure maximum customer satisfaction and profitability

Strategic Roles and Responsibilities:

o Handle customer queries /comments to maximize customer satisfaction

o Seek new opportunities to drive and create additional sales

o Ensure all products delivered to customers are as per brand standards

o Manage staff schedules and leave plans to ensure optimum staffing at all times

o Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales

o Ensure compliance with all legislation and ATG policies and procedures

o Manage wastage and variance as per agreed targets

o Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards

o Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.

o Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximise operational efficiency

o Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands

o Adhere to the strict statutory requirements and established health, hygiene & safety policies and standards within the Outlet

People Management Roles and Responsibilities:

o Provide leadership and direction to subordinates towards the achievement of goals and objectives

o Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Job Requirements Education/Certification and Continued Education:

o Graduate in a relevant technical or business related discipline

o Tertiary qualification in Hotel Management

Years of Experience:

o 4 to 5 years relevant experience, with 1 to 2 years experience in a management role

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