Reservations Agent

Job description / Role

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
– Consistently offer exceptional, friendly and engaging service
– Ensure the best selection for the guest and ensure revenue is maximized through up-selling
– Recommend property facilities and assist guests with information and special requests
– Book room reservation requests, enter rooming lists, and update accurate information in the system