Reservation Agent


Job description / Role

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What is in it for you:

– Employee benefit card offering discounted rates at Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Responsibilities and essential job functions include but are not limited to the following:

– Consistently offer professional, friendly and engaging service
– Book and enter room reservation requests using the Property Management System
– Sell guestrooms and tee times to groups and individual callers
– Provide all information requested by the caller in an efficient, friendly and informative manner
– Enter rooming lists while ensuring accuracy, as required
– Process advance payments on all reservations
– Prepare and update reports as needed
– Update reservations ensuring a flawless check in and check out process
– Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
– Liaise and maintain excellent relationships with Sales and other departments as required
– Be knowledgeable of Key Accounts and their contracts
– Answer telephone and email inquiries in a timely manner (within 24 hours)
– Assist guests regarding hotel facilities in an informative and helpful way
– Follow department policies, procedures and service standards
– Participate in the Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations
– Be Health & Safety conscious and actively involved in maintaining a safe work environment
– Other duties as assigned

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