Relationship Banker – Citizens Bank Employment

Job Description:

You’ve been told you’re a “people person” and you place great value in building strong relationships. You find satisfaction in helping others and offering sound advice. As a self-starter, you enjoy working independently but as part of a well-structured, team environment. Making the most out of every opportunity is who you are.

These are just some of the reasons why you are a great fit for a career as a Relationship Banker at Citizens.

As a Relationship Banker, you’re at the forefront of customer interactions as part of a branch-based team. You will leverage your communication skills and banking knowledge to engage with customers. By understanding a customer’s needs, you will provide financial solutions and advice to resolve issues and help customers achieve their financial goals.

Job Responsibilities:

• Achieve outstanding performance by providing superior relationship banking and customer service
• Be the face of Citizens Bank, presenting a professional, friendly and helpful appearance with every interaction
• Collaborate with branch colleagues and partners to support and refer customers with more complex financial needs
• Ensure compliance with all financial policies, procedures and regulatory requirements
• Leverage problem-solving and strong communication skills to resolve customer issues
• Open new accounts and perform teller transactions to meet the needs of the customer
• Provide recommendations and assist customers with a wide-array of financial solutions to satisfy their spending, saving and borrowing needs
• Work closely with new and existing customers to understand their financial needs and deepen relationships

Job Requirements:

• 2 years of sales and customer service experience
• Ability to effectively engage with customers and identify needs to enhance the customer relationship
• Ability to problem solve and provide solutions to customer issues
• Desire to build strong relationships with teammates, business partners and specialists through collaboration
• Experience in retail, hospitality or banking industry is highly desired
• High School degree or GED required
• If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
• Minimum of 1 year cash handling experience preferred
• Self-motivated, confident, and ability to multitask effectively
• Strong listening and customer service skills; skilled in making outbound calls
• Willingness to work branch hours, which can include weekends and evenings

Job Details:

Company: Citizens Financial Group

Vacancy Type: Full Time

Job Functions: Finance

Job Location: Watertown, MA, USA

Application Deadline: N/A

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