Redfin Job Opportunities – Mortgage Loan Officer


Job Description:

We’re looking for someone with the experience, vision, and passion to help build a world-class Mortgage business. In this role, you will be part of building the Mortgage Advisor function, ensuring the highest level of customer service, communication, and quality in the loan application process, from initial customer interaction, data gathering to close. This position reports to the Sales Manager and will be partially based out of our Orange County, Sacramento or Inland Empire office. Redfin has already changed the game for the buying and selling of homes, now the same philosophy is being applied to housing finance.

Job Responsibilities:

  • Represent the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position
  • Communicate effectively and quickly to all parties, both internally and externally, about timelines and expectations
  • Track the loan daily throughout the loan application process, proactively addressing potential issues that could impact the close date
  • Gather and enter information for pre-approval and loan process, ensuring complete and fully compliant loan disclosure packages.
  • May schedule closing appointments with respective parties (i.e. title companies, closing attorneys, corporate closing department and customers etc.)
  • Maintain communication with customers throughout the loan process, assisting them with any questions and notifying them of any additional requirements.
  • Provide best in class customer service with a can do approach to personal accountability.

Job Requirements:

  • Analytical: numbers are your friends. You can’t live without data. Your analysis informs how to improve results and where to spend a little more of your time and attention. You are able to translate numbers into action.
  • Borrower centric: when in doubt, you do the right thing for the borrower above all.
  • Excellent verbal and written communication skills
  • Tech-chops: you have a pulse on the competitive tech landscape and a modern view of Mortgage origination.
  • Knowledgeable: you have thorough, demonstrated knowledge of mortgage loan application procedures, policies, guidelines and regulations.
  • Leadership: you lead by example and participate as an effective member of any team.
  • Problem solver: you have demonstrated ability to effectively solve problems
  • Ownership: you take personal accountability for your work and approach each day with a can do attitude.
    NMLS license
  • Required level of knowledge is normally acquired through completion of a Bachelor’s degree and 3+ years of mortgage processing, underwriting, originating or a combination thereof
  • Experience with product guidelines for conventional mortgages
  • Skills with Google products, DU/DO and other mortgage-related software
  • Flexible: adaptability in a fluid and rapidly changing environment and a willingness to roll up your sleeves and help sweep the floor
  • High degree of attention to detail
  • Excellent customer service

Job Details:

Company: Redfin

Vacancy Type:  Full Time

Job Location: Newport Beach, CA, US

Application Deadline: N/A

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