Job description / Role
Our Architectural & Engineering Consultancy requires a Receptionist to be based in their Dubai office, highly committed, responsible and creative individual, have excellent interpersonal skills, and work well under pressure.
Key Responsibilities include:
Meet and greet company visitors and walk-in customers appropriately
Determine visitor needs in a professional manner
Manage, assist and guide visitors to the correct person or department.
Answer and address incoming phone calls in a timely and professional manner
Clearly determine the purpose of the call
Deal with queries and provide correct information using professional telephone etiquette
Provide general information about products and services.
Forward calls to the appropriate person
Take and deliver messages accurately and completely
Sort and distribute incoming mail
Prepare outgoing mail for customers or couriers
Respond to all emails, WhatsApp messages
Get customer information and add it to the system.
Updating database frequently
Prepare correspondence and documents if needed
Giving necessary supports to all departments to ensure customer satisfaction.
Receive and handle client complaints and comments
Schedule and follow up on appointments
Maintain and organize marketing materials