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Reception Manager

Al Futtaim Group

Job Description

Reception Manager | Automotive | Toyota & Lexus

Overview of the role

We are currently looking for experienced Reception Manager to work for Al Futtaim Motors – Toyota & Lexus in Dubai. The main responsibility of this role is to provide a supervisory management function for all Service Advisors. To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service.

 

What you will do

  • Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values. 
  • Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time. 
  • Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment. 
  • To adhere to all departmental procedures
  • Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.

Skills
Required skills to be successfulMinimum 2 years of Reception Supervisor/ Manager experience in the automotive Experienced in managing the operations on a day-to-day basisExperienced in managing a team of 10-15 staffExcellent MS Office skills and SAP knowledge is an added advantage  What equips you for the roleDegree in Mechanical Engineering or any technical automotive related field2-3 years’ recent experience as a Reception Supervisor or Manager in the automotive industryAbility to communicate effectively and must have a strong analytical, communication and inter-personal skills alongside with supervisory competenceProblem solving & leadership skills & can lead changes in the workplaceArabic speaking is value added

To apply for this job please visit www.bayt.com.

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