Job Purpose: To provide efficient ground support services to the departure and arrival aircraft, ensuring effective customer service support to the operating crew and ground support team. To support a team of Ramp Personnel to deliver proficient ground handling and equipment support to ensure the safe and efficient operation of all flights. Job Outline: – When required, assist Ramp Personnel in the day to day operation. This includes conducting marshalling, towing, and other ground handling activities. – Responsible for the day to day management and supervision of Ramp Services activities. Ensure these activities are carried out in accordance to operating procedures and safety standards, as per local and international regulations. Ensure the service is punctual and adheres to agreed obligations. – Support in the investigation of all operational irregularities and work closely with the EFTAs Safety Department during internal investigations into accidents/incidents and recommendation of remedial actions. – Monitor Arrivals and Departure flights to ensure Ground Operations functions are carried out within the required time scales. – Facilitate, monitor and evaluate development of staff while carrying out annual performance and development of assigned employees. – Set and review measurable service standards and benchmarks based on ongoing business demands and changing customer requirements. – Responsible for maintaining close working relationships with Dubai Civil Aviation, Airport Authorities, Dubai Police, Group Security and third-party contractors as required to ensure that all parties are informed of changes in ground handling procedures. Ensure minimal disruption to operations. – Provide technical and administrative support to the operating crew, ensuring all relevant personnel records and technical equipment are readily available to conduct an efficient operation. Operate the headset/radio to provide communication between ground crew, flight crew, and tower. Communicate with ground dispatchers, maintenance and fueling personnel to provide effective ground support for aircraft needs and quick turnarounds.
Qualifications & Experience: Education; 10 Years schooling or equivalent Experience; – Flight Operations.Other : 8+ Years – Experience in ground handling services/environment either with an airline or fixed base operator or flight training school. Knowledge/skills: – In-depth knowledge of Airport Operations and Aircraft handling procedures. – Must have a minimum relevant experience of which should have been at a managerial level. – Must possess / exhibit man-management skills and techniques, with well-developed communication skills. Knowledge of Arabic, Persian, Urdu and Hindi languages is advantageous – Should have good working knowledge of Aviation Safety Regulations and Practices. – Must have in-depth knowledge of airport communications systems. – Must possess excellent man-management skills. – Able to operate Tow Tug. – Exposure to Airside safety courses and/or aircraft handling course would be beneficial. – Must hold a valid UAE driving license, Airport Driving Permit required. – Shift (day/night) roster as required by the operation. – Leadership Role: NO – Safety Sensitive Role: Yes
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.