Qatar Airways Jobs in USA – Airport Services Supervisor

Qatar Airways

Job Description:

Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Job Responsibilities:

  • Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
  • Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
  • Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
  • Manage and train the ticketing team
  • Facilitates ramp handling in liaison with all airport staff to expedite departures
  • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions

Job Requirements:

  • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
  • A recognized IATA airline certificate is desirable but not essential
  • Overall knowledge of airport functions in terms of passenger handling and passenger operations with supervisory experience preferred
    Ability to work shifts is essential
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
  • Trade or vocational qualification

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: Athens, GA, US

Application Deadline: N/A

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