Product Operations Manager

Responsibilities
Manage new product launches and feature releases with Effective Communication and Collaboration across all Departments
Collaborate and Coordinate with Sales, Marketing, Hardware Vendors, and Product Engineers for Customer Deployments and Order Fulfillments
Streamline, automate, and improve the efficiency of Device Initialization, Configuration, and Shipping of Enterprise level orders
Own all components related to Training and Onboarding, Device Configuration, Automated Billing, Device Usage, and RMAs.
Collaborate with Marketing to compile, create, and translate User Guides, Installation Guides, or other Marketing material as needed
Collaborate with Product Technical Engineers for existing and new product introductions regularly
Diagnose process issues and deploy process changes as needed to optimize
Monitor the usage of processes to onboard and configure existing and new products and identify any gaps or defects
Build empathy and passion for user experience and trust across the company