Product Account Coordinator

 In an age of digital marketing saturation, our goal is to shine the spotlight on face-to-face interaction, and the power of direct marketing. Our team of marketing specialists bridges the gap between our clients and their target audience by delivering campaigns with a personal touch and being the Voice of the brands. 

We are looking for an Product Account Coordinator to provide day-to-day support to our corporate group members team and ensure smooth sales procedures.

To succeed in this role, you should be highly organized and able to perform multiple tasks for different teams/clients at the same time. If you have experience with marketing campaigns and understand what excellent customer service is, we would like to meet you. Our ideal candidate is able to both administer daily sales activities and brainstorm innovative ideas to improve our customer relationships.

Salary range: $38000 – $48000 per year.

Responsibilities

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

• High School Diploma / GED required.

• 1+ year of Customer Service experience.

• Professional experience in a call-center/client support environment a plus.

• Strong problem-solving abilities and attention to detail.

• Excellent interpersonal, verbal, and written communication skills.

• Positive, customer-minded individual with a passion for serving.

• Able to prioritize, multitask, and manage time effectively.

• Proficiency in MS Word & Excel

• That is not a remote job,