IBM Middle East
Job description / Role
Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
• Lab Services Consultant for MEA.
• Technical consultants with customer facing and deep technical skills in Power Sys.
• Able to fulfill customer demand that typically require 50% travel in MEA and other geos as required.
• Traveling to customers and timely executing the projects according to the DOU Work with customers, account teams, technical consultants, business partners.
• GTS and management and ensure client satisfaction.
• Encourage One Team approach.
• Develop and foster long-lasting relationships with clients, BPs, internal IBM teams, based on insight and knowledge of their current and future needs
• Planning, installing, implementing, integrating new, complex and unique solutions related to Power System System administration, problem determination, skills transfer to customers, business partners and IBMers Documentation as part of services engagement at customer site or at IBM location
• Interface directly with the Customer, Sales, Marketing and Development
• Demonstrates leadership with external and internal clients to identify services engagement opportunities; provide proper Scope of Work definition and execute service
• projects Lead growth in new business areas, generate demand for services and assets Drive follow-on business from successful client engagements
• Post Engagement Sales Tips to STG Sales;
• Feedback to Development about the product and services Drive on demand adoption.
• Be proactive and develop new services that meet brand, development and field needs.
• Pro-actively work with resource managers to identify the skills that are required to meet current and future needs for successful and timely deployment on opportunities utilizing those skills
• Dedication to Client success: Attain high client satisfaction supported by positive client feedback;
• Create new client references Exhibit personal responsibility in all relationships; including, but not limited to, honoring all internal and external commitments in a timely manner, being proactive, being responsive and cooperative with clients, peers, management and other IBM organizations, and maintaining a positive, in control posture at all times
• Continuous self assessment and continue to develop and expand deep technical and client facing skills to provide increased value to clients and be recognized as a MEA wide expert.
• Get ready for the future challenges in line with WW IBM Strategy.
• Extend the range of offerings, capabilities, and improve business practices based on existing or potential market demand
• Continuously engage Sales and internal business units to build relationship and reputation.
• Help the brands to achieve their revenue and growth plans by engaging the right Lab Service skill for their needs
• Timeously completing job in area of responsibility with a positive, can do attitude.
• Become trusted advisor for all internal and external clients
• Work to achieve full cost recovered status
• Ensure clarity via proper and timely communication
• Be an active member of the technical community (e.g. asset/ HW/education/skills/ICAP/Patent/Offering Development, Redbook/process)
