- At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Change Management Analyst within PNC’s TIS organization, you will be based in either Pittsburgh, PA, Strongsville, or Columbus, OH. This role may also be located remotely within PNC’s footprint.
- The Change Management Analyst is responsible for managing the IT Service Management (ITSM) processes in accordance to the model based on ITIL best practices. The ideal candidate should be practitioner in the area, enforce established processes while looking for improvement opportunities.
- Coordinates activities with other service areas and functions. Develops, documents and disseminates process changes and improvements.
- Participates in problem reviews, root cause analysis, trend analysis and audits.
- Assists in defining and deploying problem management processes and procedures for specific clients.
- Identifies and investigates service-related problems. Implements or escalates corrections as appropriate.
- Provides technical support and coordination for the Services management function for a specific client or group of clients.
Qualification & Experience:
- Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Company: PNC Bank
Vacancy Type: Full-time
Job Functions: Project Management
Job Location: Columbus, OH, US
Application Deadline: N/A
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