The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician’s offices, hospitals, and patients/guarantors (both hospital and professional), when necessary. This representative reports to the Director, of Customer Service.
Qualification & Experience:
- Understanding of both hospital and professional billing practices. Previous experience with or understanding of working in a Cisco Unified Contact Center environment.
- Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality.
- Associate’s or Bachelor’s degree from an accredited university preferred.
- Knowledge of current Bad Debt collections practices as well as the Fair Debt Collection Practices Act.
Vacancy Type: Full Time
Job Location: Atlanta, GA
Application Deadline: N/A