PEOPLE OPERATIONS MANAGER – EXPO

Description :

Job Title: People Operations Manager – EXPO

Department: Commercial

Contract Type: Fixed Term

Work Locations: Dubai International Airport, DIP, EXPO Site

Job Purpose:

The job holder ensures the effective management of deploying employees based on business need as established and set for the EXPO event.

Key Result Areas:

• To drive optimization in the areas of manpower resourcing, adherence to policies and guidelines as well as coverage across the EXPO site.
• To ensure efficient utilisation of time management systems, using relevant workload demand drivers to enable the most efficient manpower resourcing.
• To ensure optimized staffing and rostering across the EXPO Site through constant review of labour cost against revenue
• To ensure strategic manpower planning based on forecasted revenue and constantly monitor/adapt to requirements as necessary.
• Assess and effectively manage labour cost control measures across site.
• To ensure actively that all employees deployed to the EXPO site are engaged, thereby ensuring productivity.
• Ensure that employees follow brand guidelines in their presentation and behaviours.
• Constant monitoring and assessment of employee training on site.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans.
• Implement productivity enhancement measures across quality and customer-service standards; problem resolution; audit facilitation; trend identification within the EXPO event.
• Creation, adjustment, and maintenance of standard operating procedures.
• Ensure that all uniform guidelines are being followed and that contingent amounts of uniforms are available at site.
• To constantly be visible at the EXPO site and assess any improvements to be made either in service, employee etiquette and behaviour, and grooming standards.
• Maintain safe and healthy work environments across EKFC businesses at the EXPO site by ensuring employees are following standards and procedures; complying with legal regulations.

Knowledge, Skills & Minimum Experience:

Educational Qualification:

• A Bachelor’s in Human Resources, Operations Management or relevant field

Experience & Knowledge:

• At least 5 years experience in people operations management within events or the Food & Beverage industry.
• Experience in operational management, operations, Human Resources is preferred
• Experience in employee training is preferred

Skills:

• Ability to develop strong relationships with managers on-site and client
• Ability to analyse data, observe trends, report accordingly
• Strong communication and interpersonal skills.
• Attention to detail, ability to plan, multitask and work to strict time constraints
• Must be proficient in the use of Excel, Power Point, and MS Word