Provide information, orientation and determine basic eligibility to persons with disabilities seeking Personal Care Assistant (PCA) Services through the Medicaid Personal Care Attendant Program. Liaison to consumer while going through the evaluation process to receive approval and services from the Medicaid PCA Program. Assist consumer in identifying other community resources that may strengthen their choice for independence. Complete an initial assessment with consumer in their home/residential setting to determine their level of ability to manage their program. Provide skills training to consumers having an active Prior Authorization following the approved Medicaid curriculum, educating them on all phases of the PCA Program to include: how to be an employer, hiring of PCAs, management of PCA payroll and the paperwork connected with the process and how to manage the personal care program. Recruit or engage individual consumers to attend advocacy events. Troubleshoot for and with the consumer regarding issues with their individual program which could include one or more of the four core services: peer support, skills training, advocacy and information and referral. Be alert and responsive to areas of program misuse, fraud and obligations to report abuse and neglect. Prepare and submit required paperwork on a timely basis according to the Medicaid Personal Care Attendant Program Contract and CLW’s timelines for deliverables. Provide updates on current aspects of each person listed on assigned consumer list. Complete documentation of all contact with/and regarding consumers in a timely manner. Maintain organized up- to- date consumer files.