Payroll and HR Administrator (12 month contract)

Posted: Jun 17, 2021

Weekly Hours: 45

Role Number:200257260

• Fluent English and Arabic are key requirements in this role
• Excellent customer service skills
• Outstanding interpersonal and communication skills
• Ability to meet key deliverables, and quickly adjust to changes
• Good organisation skills, ability to manage time and priorities effectively and efficiently
• Skills in data analysis, manipulation and reporting are crucial
• Proven ability to respond to employee queries within the agreed SLA, providing a positive interaction for Apple employees. Maintain excellent customer satisfaction scores
• A high level of independence; as demonstrated through clear problem solving skills, effective process evaluation, solid team building, and delivery of high quality work
• Ability to quickly develop strong working relationships with business partners
• 5 + Years of managing HR/Payroll processing within the UAE, KSA critical.
• Solid understanding of UAE, KSA local laws crucial.
• Customer Service experience in a high-volume environment is essential
• Previous HR (People) or Payroll experience working in a busy and a fast paced/vibrant environment
• Strong Excel User, with practical knowledge of reports building
• Exceptional interpersonal abilities, with a proven ability to work with business partners.

Employee experience is at the forefront of what we do in Compensation Services. The HR and Benefit Administration role will serve as a key point of contact for compensation services activities for EMEA. The successful candidate needs to be a person of high integrity and sound judgment, who can work independently with the ability to timely address, escalate and articulate all items related to HR Support, Payroll and Benefits Administration.
Ensure employee queries are responded to in a timely manner, within our SLA. Responses should be clear and accurate.
Own day to day operational tasks. Co-ordinate HR and Benefits Administration tasks for Middle East and Africa region. Ensure all tasks are completed in a timely & accurate manner
Work with the business leaders locally and the Candidate Care team to support the accurate creation of contracts for all employees in region.
Implementing and retaining control over all documentation and processes. Ensure all desktop procedures & process notes are updated and maintained for any process or legislative changes
Analyse complex business challenges, identify potential solutions and related impacts, and recommend comprehensive, cross functional solutions
Focus on increased efficiencies and scalability through process improvements and automation. Drive improvements and standardisations across the Compensation Services function
Work closely with Benefits Vendors, Store Managers, People Support, Compliance, Systems teams and any other relevant business partner to ensure all issues are addressed and resolutions put in place in a timely manner
Ensure all of the appropriate returns are filed with local government bodies accurately and by the prescribed deadlines
Act as a partner on employees queries on benefit legislation, implementation & administrative processes
Conduct regular employee training on HR and Benefits Administration programs and systems where required
Deputise as back up support for other team members for the Middle East and Africa as support is needed.

Relevant Business Degree/MA or extensive experience.
Experienced with Pages/Numbers/Keynote or MS Office, or equivalent.
Fluent English and Arabic are key requirements in this role