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Origin Energy Apprenticeships – Field Services Coordinator

Origin Energy

Job Description:

This is a unique opportunity to join The Solar and Emerging Businesses Field Services Coordinator Team in a key customer facing role in a full-time permanent position. Ideally based in Melbourne. You’ll provide a high level of post-sale and Field Services process management and support to all Origin Energy residential solar customers. The Field Services Coordinator is the vital link in managing the end-to-end sale to Field Services process, and will support the operational requirements through the development, and growth of the Origin residential solar portfolio.

Job Responsibilities:

  • Co-ordinating logistics and the distribution of Field Services hardware where required.
  • Ensuring the accuracy of information in Sales Orders, Operating Systems, Field Services Reports and liaising with internal and external stakeholders to obtain relevant information where required.
  • Living the Origin values and demonstrating role model behaviour in punctuality, reliability, collaboration and compliance with Origin’s Code of Conduct, Health Safety & Environment policy and business procedures.
  • The day-to-day co-ordination, allocation, scheduling, completion and grid-connection of Origin residential Solar PV Field Services including service repair & warranty work.
  • Communicating with customers directly to manage all pre and post-Field Services workflows, enquiries and information validation requirements.

Job Requirements:

Qualification & Experience:

  • Strong administrative skills
  • Excellent organisational skills
  • Ability to work autonomously with a sense of urgency
  • 1-3 years’ experience in customer service or an operations environment
  • High level of attention to detail
  • Able to operate in a fast pace, evolving environment
  • Exceptional customer service attributes, particularly the ability to communicate in a concise, polished and professional manner
  • Intermediate use of MS Word, Excel, PowerPoint, SharePoint

Job Details:

Company: Origin Energy

Vacancy Type:  Full Time

Job Location: Townsville, AU

Application Deadline: N/A

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