Order Management – Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

To ensure that OM customers are served from/in the managing branch; to ensure that the right data is entered in the right place at the right time. Our systems must reflect reality in that they must show the true location of the freight and associated POs.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Order Management files
• Ensure timely clearance and delivery of freight to customer for Import shipments
• Ensure documents are sent timely and arrival notices communicated to destination
  for Export shipments
• Ensure accurate and timely client and vendor billing
• Interact with our customers in arranging their international shipments, meeting
  customer service standards.
• Meet compliance at all times to regulations. This includes internal policies
  and procedures such as Operational Process Standards (OPS) and external
  government regulations or customer’s policies / requirements.Understand
  department process flow, constantly looking for areas of improved
  efficiency
• Ensure all customers standard operating procedures are followed and updated in
  the SOP
• Meet KPI standards, as per the company’s procedures

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent
  combination of education and experience
• Understanding of ocean documentation process a plus
• Pro-active and strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Hazardous Materials certification (preferred)
• Fluent in English

Expeditors offers excellent benefits

• Paid Holiday, Holiday, Sick Time 
• Private Health Care
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

This position will require the individual to work Monday – Friday