Office Manager


Company Description

Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

About Us: The Real Estate & Workplace (REW) team creates the foundation for our Tweeps to do the very best work of their careers regardless of their geography – whether our employees choose to work from one of our outstanding and innovative global offices or remotely from somewhere else. We thrive on pushing boundaries and constantly evolving our approach as through our work we shape where Tweeps work. We are passionate about ensuring an equitable experience whether you are a remote Tweep or you work from one of our global offices that foster a sense of collaboration and community – spaces that make our employees proud. Our workplace operations, food and events teams provide day to day experiences which are truly unique and an integral part of our culture. Through all of this important work, sustainability is key to ensure that we have a positive impact on the environment and the communities we live in.

Job Description

  • Monitor Facilities Operations including the performance of Vendors, Service Providers, Food & Event services, Mail/Post services, Building & Equipment maintenance, and other operational requirements for the office and support to other offices in the EMEA region as required.
  • Oversee all Facilities maintenance & repair and work with Landlords to ensure the physical plant and building systems are maintained to provide a high functioning business environment at all times. 
  • Oversee all food services including meal services and coffee, snack and beverage services.
  • Oversee janitorial services in office location to provide a high quality business environment at all times. 
  • Oversee Internal Events team for the Office: manage special events and functions. Insure schedule, location, food, and support services are available and coordinate with users, security, AV and other services as needed.
  • Identify, establish, monitor, analyse and report internal metrics and KPIs, with a view of evaluating trends, apply corrective actions and establish alignment with strategic or tactical REW initiatives.
  • Working closely with the EMEA Corporate Security Lead to support the implementation programs relating to all Environmental Health & Safety (EHS) initiatives to ensure compliance with local laws and codes, meanwhile supporting overlapping REW / Corporate Security tasks within the region. 
  • Work closely with Strategic Sourcing & Procurement on bidding, drafting and managing vendor contracts, including conducting formal performance reviews.
  • Management of Monthly, Quarterly and Annual Capital Expense and Operating Budget for the London Office and other smaller offices in the region, including the reporting of P/L, forecasting, expense approvals, budget variance, accruals and reconciliations as necessary.
  • Support Construction and Design team and review plans for new offices and space to insure that the Workplace Operations systems and requirements are designed-in to provide consistent, reliable, and efficient services over an extended period. 
  • Ensure proactive and mitigative statutory and legislative compliance initiatives are properly executed for all REW related tasks.
  • Develop, execute and present the Operations Quarterly Business Review (QBR).
  • Oversee the London Quality Management System
  • Develop long-term planning and establishment of initiatives aimed to achieve operational excellence.
  • Proactively identifies opportunities and identifies processes for continuous improvement.
  • Deliver friendly and prompt customer service to Twitter employees and its business partners.
  • Direct our business partners and consultants to ensure we are providing an environment that inspires and energises our internal teams.
  • Management and development of staff.
  • Develop, prepare and present a monthly office operations performance and risk management report
  • Ensure that written procedures exist for each FM and REW Operations initiatives.


  • Associate’s Degree and/or five years’ experience in a related professional field (office administration, Facilities Management, Project Management) 
  • Excellent interpersonal, communication and organisational skills, and ability to handle multiple tasks simultaneously in a fast-paced environment
  • High attention to detail and commitment to excellent customer service 
  • Ability to remain energetic, motivated, positive and customer service-oriented in a fast-paced, rapid-growth environment. 
  • Proactive and transparent work style with a strong sense of ownership. 
  • High degree of ambition and strong desire to strive for operational excellence and world-class sustainability practices. 
  • Excellent Finance skills in planning, monitoring and reporting, with strong commercial awareness. 
  • Strong Critical Thinker and Analytical ability 
  • Excellent teamwork and leadership skills. 
  • Creative problem-solver and self-starter 
  • Strong customer relationship management skills, with excellent written and verbal communication skills 
  • Ability to effectively communicate and collaborate with a diverse range of people and job functions/levels 
  •  Expectation of complete confidentiality on all business matters. 
  •  Proficient in Google Docs, MS Word, Excel, PowerPoint, MS project, MacOS and Oracle Purchasing is preferred.

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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