At Office Depot and Office Max, the Solutions Advisor is a full-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. S/he will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.
- Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
- Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
- Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
- Trains and coaches new/existing associates on the use of new products and tools and/or selling program.
- Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
- Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
- Performs duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.
- High School diploma or equivalent edu preferred
- 2 Years Sales and/or Customer Services experience
- Minimum 2 year experience in related field
Company: Office Depot
Vacancy Type: Full Time
Job Location: New Orleans, LA, US
Application Deadline: N/A