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Office Depot Careers – Print and Client Services Supervisor

Office Depot

Job Description:

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location.The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer satisfaction, community outreach and in store events for small and medium business. S/he is expected to quickly build ongoing client centric relationships and become a trusted expert by utilizing Office Depot’s advanced selling skills and certification programs, and product knowledge in Print and Services and throughout the store to meet clients’ needs.

Job Responsibilities:

  • Oversees the Print function to ensure efficient operation while driving overall store sales.
  • Drives positive customer satisfaction levels and provides effective training to associates to enhance the customer experience. Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client/customer retention.
  • Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
  • Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.
  • Works to continually develop personal selling skills and product knowledge through sales and service tools provided.
  • Responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store.
  • Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
  • Ensures compliance with company policies, procedures and practices; and supports the company’s loss prevention efforts
  • Operates and trains associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time, to include determining if RPC (Regional Print Center) should be used, per established guidelines.

Job Requirements:

  • Must be the subject matter expert in the Print Services area
  • Experience in Print Center Operations preferred
  • Must possess advanced selling skills
  • Must be able to coach and train others in a professional environment
  • Must be adaptable to a changing environment
  • Experience and/or training in related field
  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers

Job Details:

Company: Office Depot

Vacancy Type: Full Time

Job Location: Lafayette, LA, US

Application Deadline: N/A

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