Network/Security Engineer

Job description / Role

Summary: KNZ is seeking experienced Network Security Consulting Engineers to support the Managed Palo Alto (PA) security for KNZ clients. The ideal candidate will have experience with network operation center (NOC) or security operation center (SOC). This person must possess strong problem-solving, analytical, and communication skills; demonstrated the capability to work independent, self-starting, & self-motivated while working in a team-oriented, collaborative environment; display the ability to stay calm, positive, and drama-free in fast-paced challenging situations.

Duties and Responsibilities include the following: Other duties may be assigned
Develop operational configuration
Develop runbooks
Develop processes and procedures based on best practices for threat prevention
Perform remote troubleshooting through proven diagnostic techniques
Analyze and resolve network performance, connectivity and related issues
Manage and perform equipment builds, deploy software patches & upgrades
Create and maintain accurate documentation for internal knowledge base
Root Cause Analysis and Problem Resolution
• Actively works to identify and solve repeat issues, improving on existing services or processes where necessary
• Demonstrates complete proficiency in problem management
Provide exceptional customer service:
• Provide client direction, knowledge and efforts to prevent client technical issues
• Maintain client relationships with the company through multiple forms of electronic interactions
• Present solutions to technology issues and problems in user-friendly language
• Provide clear communication with customers to ensure resolution of all open issues