The primary function of the Delivery Coordinator is to support and coordinate delivery activities, including 3rd-party deliveries, same day delivery and traditional box truck and flatbed deliveries from the store.
This includes supporting the scheduling of deliveries, inspecting merchandise prior to loading and delivery, and preparing merchandise and loads for delivery as well as filing delivery claims when necessary. It also includes assisting with pulling and staging items for delivery, reviewing delivery reports from the order management system/Sterling to check the status of deliveries, and reviewing and managing all delivery paperwork. This role must monitor products throughout the delivery/shipping process, following up with customers, drivers, store staff, the Central Delivery Terminal (CDT), and the Central Dispatch Office (CDO) when necessary, and troubleshooting issues to ensure that the correct merchandise is delivered on-time and to the correct location. To be successful, the Delivery Coordinator must communicate and maintain relationships with customers, store staff in own store and neighboring stores, CDO staff, and 3rd-party providers. This person must also understand and work with any city/local regulations governing delivery operations in the area supported by the store. This role also acts as a go-to subject matter expert for other store employees, providing coaching and direction around the delivery process in general as well as common and unique issues that arise. Diagnosing and overcoming issues often requires a strong understanding of the order management/Sterling system and being able to determine appropriate work-around solutions for situations not directly supported by the system.
Vacancy Type: Full Time
Job Functions: Customer Service
Job Location: Carlsbad, NM, US
Application Deadline: N/A