M&T Bank Jobs – Branch Manager

Job Description:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Job Responsibilities:

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports diversity and reflects the M&T Bank brand.

Job Requirements:

• Excellent communication and interpersonal skills.
• Four (4) years’ relevant experience. Minimum three years sales experience
• Strong financial services product knowledge preferred.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.
• Minimum Two Years’ Managerial Experience Or Proven Leadership Abilities.
• OR, in lieu of degree,
• Strong organization, time management, and prioritization skills.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
• Experience With Internet And Email Preferred.
• M&T Way Certified
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Bachelor’s degree,
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• Precision Leadership Certified Bi-lingual/Spanish preferred

Job Details:

Company: M&T Bank

Vacancy Type:  Full Time

Job Location: Annapolis, MD, US

Application Deadline: N/A

Apply Here