Medtronic
Job Description:
The Restorative Therapies Group develops life-restoring therapies and healthcare solutions that span the care continuum; integrating technologies and applying clinical and economic evidence to increase patient access, improve efficiency of procedures and deliver successful patient outcomes.
Job Responsibilities:
- Support your team to meet and exceed quarterly management by objective goals / bonuses.
- Strong understanding of FDA requirements and what that means as it relates to servicing and supporting medical devices.
- Manage escalations, from internal and external customers, for your region, using effective, proactive communication that delivers results in a timely manner.
- May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. Carries sales or service quota, generates service fees from clients with or without maintenance contract.
- Schedules personnel responding to critical situations to ensure that client’s needs have been met and that the product/ solution is fully functioning according to specification.
- Provides on-site technical support during the installation, implementation and maintenance of company products.
- Manager and plan for your region including hiring, budget, expenses and growth.
- Become part of a team with four other regions and regional managers, that puts a sense of urgency and desire to support customers first, even if they are out of your region.
- Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
- Build strong relationships with internal partners and critical customers as appropriate, in order drive swift resolution and maintain a high level of customer satisfaction.
- Responsible for leading, managing and expanding our FSE expert programs, to allow more experienced FSEs to focus a portion of their time to process improvement and interactions with R&D and factory support.
- Ensures adequate records and systems are maintained.
- Grow and develop you team from both a technical and career development aspect.
- Responsible for identifying, driving, managing and implementing projects and process improvements for betterment of the service organization and our customers.
- Managing a region of field service engineers in the United States focused on the service and support of the O-arm imaging system, Mazor robotic system and other large capital devices as needed.
Job Requirements:
Qualification & Experience:
- Understanding of the O-arm imaging system or Mazor Robotic system, or an understanding of imaging and/ or robotics.
- Management experience
- Bachelors Degree and 5+ years technician, field service, or customer support experience.
- Advanced Degree and 3+ years technician, field service, or customer support experience
- Service experience with understanding of what service is and what it requires
- Project Management experience
- Salesforce.com experience
- Proficient in Excel, PowerPoint, Word and Outlook
Job Details:
Company: Medtronic
Vacancy Type: Full Time
Job Location: Elkhart, IN, US
Application Deadline: N/A
