Business Unit Express
Role Title Courier
Reports to Mailroom / Services Supervisor
Collection and Delivery
Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork’s avail and shipments in condition to travel in transit / deliver to customer
Reporting / Documentation
Prepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.
Quality of Service
Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.
Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.
Sales and Customer Service
Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments
Sporh & SPR
Ensure target for SPORH / SPR maintained by individual courier, along with other PUD KPI.
Budgeted turnover year
Size of Budget (year)
Nb of FTEs
Nb of Direct / Dotted Line reports
Nb of countries
Other relevant dimension
- Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.
- MAJOR CHALLENGES
Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
- DEGREE OF SUPERVISION
Courier Leader and Supervisors.
- PERSON SPECIFICATION
High Secondary Education.
2 years service based experience with valid driving license.
3.3 Technical Knowledge/Skills
Good command of English
Basic knowledge of vehicles and its associated operating techniques.
Computer literacy preferable.
To apply for this job please visit sa.indeed.com.