Mailroom – courier – Medina

Full Time



Role Documentation

Country SA

Business Unit Express

Role Title Courier

Department Logistics

Reports to Mailroom / Services Supervisor

Role Purpose


Collection and Delivery

Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork’s avail and shipments in condition to travel in transit / deliver to customer

Reporting / Documentation

Prepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.

Quality of Service

Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.


Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.

Sales and Customer Service

Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments

Sporh & SPR

Ensure target for SPORH / SPR maintained by individual courier, along with other PUD KPI.

Budgeted turnover year

Size of Budget (year)

Nb of FTEs

Nb of Direct / Dotted Line reports

Nb of countries

Other relevant dimension

  • Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.


Dealing with aggressive situations, traffics problems, collecting and securing cash collections.


Courier Leader and Supervisors.


3.1 Education

High Secondary Education.

3.2 Experience

2 years service based experience with valid driving license.

3.3 Technical Knowledge/Skills

Good command of English

Basic knowledge of vehicles and its associated operating techniques.

Computer literacy preferable.

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