M and T Bank Careers – Senior Service Associate

Job Description:

Specializes in our branch customer experience through lobby management, transactions, and servicing interactions for retail and business customers. Identifies walk-in customers’ needs through the Bank’s retail sales process to provide basic sales solutions for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.

Job Responsibilities:

• Transition service/sales consultation to account opening process
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete business account servicing request for research, disputes, loan payments, loan advances, collateral releases, wire transfers, official check request, statement request and credit inquires
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Educate customers on current bank processes, solutions, deposits and other convenience services/available channels
• Introduce business Banking Partner when servicing need represents and opportunity for a product solution
• Complete other related duties as assigned.
• Open new Demand Deposit/Time Deposit/IRA accounts and explain the features, benefits and disclosures associated with each
• Complete Business Banking Customer Refresh Activities
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Fluently use needs assessment to facilitate reactive account opening.
• Field inbound customer inquiries and provide solution-based recommendations
• Explain at a high-level criteria used to decision loan applications
• Review, approve and help resolve customer Business Banking Customer overdrafts
• Explain features and benefits of solutions (e.g. credit cards, overdraft line of credit, installment loans) and have basic knowledge of when it is an appropriate solution
• Perform retail transactions.
• Assist and stay current with the Business Banking AML/KYC/BSA process
• Assist business customers with deposit and loan servicing needs. Build a rapport with new clients.

Job Requirements:

• Ability to interact with customers in an open face-to-face work environment
• Prolonged use of hands and fingers
• High school diploma or equivalent (GED) and a minimum of 1 year proven retail sales, call center, customer service, or telesales experience.
• Proven referral and/or sales ability
• Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints in a team environment.
• Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations.
• Ability to stand for long periods of time
• Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
• Ability to read fine print
• Proficient with internet user-level technology
• Bilingual based on branch needs
• Strong verbal communication and interpersonal skills

Job Details:

Company: M&T Bank

Vacancy Type:  Full Time

Job Location: Hagerstown, MD, US

Application Deadline: N/A

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