Lincoln Careers – Service Processor Assistant

Lincoln Financial

Job Description:

The Svc Procr Asst, Producer Solutions Ops will effectively communicate with appropriate internal/external stakeholders to ensure accurate and timely processing of requests and issue resolution. This position will perform and deliver on highly routine assignments for his/her assigned area(s) of responsibility independently in accordance with established procedures/guidelines.

Job Responsibilities:

  • Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.
  • Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Escalates issues/concerns to more senior team members and/or management
  • Communicates effectively verbally and in written form with internal/external stakeholders while maintaining a professional demeanor in all interactions.
  • Recognizes general issues/concerns and suggests process improvements
  • Meets or exceeds departmental quality and service standards.
  • Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
  • Works overtime as needed.
  • Provides highly routine customer service to internal/ external stakeholders, recognizes what needs to be done to meet needs, and demonstrates flexibility and responsiveness to meet those needs

Job Requirements:

  • 1+ years of experience in data entry and/or customer service preferred
  • Ability to perform under stress in cases of emergency, critical or hazardous situations.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Demonstrates ability to work in a fast-paced environment.
  • Demonstrates interpersonal skills with a collaborative style.
  • No experience required
  • Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.
  • Ability to work with others in a team environment.

Job Details:

Company: Lincoln Financial

Vacancy Type:  Full Time

Job Location: Manchester, NH, US

Application Deadline: N/A

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